Welcome to Rooh Al Duniya General Trading L.L.C (“we,” “our,” or “us”).
By accessing or using our website, services, or products, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with these terms, please refrain from using our services.
Rooh Al Duniya General Trading L.L.C is a registered company under the Department of Economy & Tourism, Government of Dubai (License No. 1045540), located at:
Shop No. 7, Al Karama, Dubai, United Arab Emirates.
We are engaged in the trading and supply of building materials, safety equipment, plumbing, electrical, industrial tools, paints, and hardware products.
By using our website or communicating with us through any medium (phone, email, WhatsApp, etc.), you agree that:
All information provided is accurate and lawful.
You will not misuse our website or interfere with its functionality.
You will not use our services for any unlawful or fraudulent activity.
We reserve the right to suspend or terminate access to any user found violating these terms.
We strive to ensure that all product details, specifications, and pricing displayed are accurate. However, availability, colors, and product features may vary depending on stock and supplier updates.
We reserve the right to modify or discontinue any product without prior notice.
All prices are listed in UAE Dirhams (AED) and are subject to applicable VAT (5%).
Prices may vary due to market changes, transportation costs, or supplier adjustments.
Payments must be made via approved methods — including bank transfer, cheque, or cash as agreed.
Orders are confirmed only after full or advance payment as per the agreed quotation.
Delivery timelines depend on product type, availability, and destination.
We ensure timely dispatch, but delays due to external factors (e.g., customs, traffic, or supply chain) are beyond our control.
Clients must inspect goods upon delivery and notify us immediately of any damages or discrepancies.
Returns or exchanges are accepted only for defective or incorrect products supplied.
Claims must be made within 48 hours of delivery with valid proof (photos/invoice).
Products damaged due to mishandling, incorrect installation, or misuse will not be accepted.
Custom or special-order items are non-returnable.
Order cancellations must be made before dispatch. Once goods are shipped, cancellations will not be accepted.
All products are sourced from reputed manufacturers and comply with international quality standards (ISO, ASTM, CE).
Warranty terms vary depending on the manufacturer and product type. Rooh Al Duniya is not responsible for damages arising from improper use, installation, or maintenance.
Rooh Al Duniya shall not be liable for any indirect, incidental, or consequential damages resulting from product use, delivery delays, or website errors.
Our total liability shall not exceed the invoiced value of the product or service purchased.
All content on this website — including text, images, logos, graphics, and documents — is the property of Rooh Al Duniya General Trading L.L.C and may not be reproduced or used without written permission.
We value your privacy and handle all client data in accordance with UAE Data Protection and Privacy Regulations.
Information collected through our website or communication channels is used solely for business purposes and is never shared with third parties without consent.
Refer to our full Privacy Policy for more details.
These Terms & Conditions are governed by and construed under the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
Rooh Al Duniya reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes will be reflected on this page with the updated effective date.
P.O. Box 81158, Dubai,
United Arab Emirates
+971 50 8072 177
Monday to Sunday
(7:30 AM to 10:30 PM)