PRIVACY POLICY

1. Introduction

Welcome to Rooh Al Duniya General Trading L.L.C (“we,” “our,” or “us”).
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

By accessing our website or engaging with our business, you consent to the practices described in this policy.

2. Company Information

Company Name: Rooh Al Duniya General Trading L.L.C
License No: 1045540
Registered Address: Shop No. 7, Al Karama, Dubai, United Arab Emirates
Email: info@roohalduniya.com
Phone / WhatsApp: +971 50 8072 177

3. Information We Collect

We may collect the following types of personal and business information:

   Personal Information:

• Name, email address, contact number, company name

• Billing and delivery addresses

• Payment details (for invoices and transactions)

   Technical Information:

• IP address, browser type, device information, and access logs

• Cookies and analytics data for website performance improvement

   Business Information:

• Project details, product inquiries, and quotation requests

• Documents shared for order processing or verification

We collect information only to provide you with efficient, customized, and secure trading services.

4. How We Use Your Information

Your data is used strictly for legitimate business purposes, such as:

• Processing and fulfilling orders or inquiries

• Providing product and service updates

• Sending quotations, invoices, or delivery information

• Improving our website and services

• Ensuring compliance with UAE trade and safety regulations

• Responding to your customer support requests

We do not sell, rent, or trade your personal data to any third party.

5. Data Protection & Security

We apply strong administrative, technical, and physical safeguards to protect your personal data.
All electronic data is stored on secure servers, and access is restricted to authorized personnel only.

While we take all reasonable precautions, Rooh Al Duniya cannot be held liable for security breaches caused by factors beyond our control (e.g., network attacks or third-party service vulnerabilities).

6. Data Sharing & Disclosure

We may share your data only when necessary, such as:

• With trusted logistics partners for delivery purposes

• With banks or payment processors for verified transactions

• With government authorities when legally required (e.g., VAT or customs compliance)

Each partner is bound by confidentiality and data protection obligations.

7. Cookies Policy

Our website may use cookies to enhance user experience and analyze traffic.
Cookies help us remember your preferences and improve website performance.
You can disable cookies in your browser settings, but certain features may not function properly.

8. Your Rights

As a user, you have the right to:

• Request access to your personal data

• Correct inaccurate or outdated information

• Withdraw consent for marketing communication

• Request deletion of personal data (where legally possible)

To exercise these rights, contact us at info@roohalduniya.com.

9. Data Retention

We retain your personal and business information only as long as necessary to:

• Fulfill service obligations

• Comply with UAE legal and accounting requirements

• Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

10. Links to Other Websites

Our website may include links to third-party sites for convenience or reference.
Rooh Al Duniya is not responsible for the content, privacy, or security practices of these external websites. We encourage you to review their respective privacy policies.

11. Updates to This Policy

We may update or modify this Privacy Policy periodically to reflect changes in legal or business requirements.
The latest version will always be available on this page, with the updated date mentioned at the top.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Address: Shop No. 7, Al Karama, Dubai, United Arab Emirates
Email: info@roohalduniya.com

We aim to respond to all privacy-related inquiries within 3–5 business days.